Privacy & Security

Richbd App – Privacy Policy

Protecting your personal information is Richbd App's foremost responsibility. On this page, learn in detail what data we collect, how we use it, and how we safeguard your privacy.

Last Updated: January 2026
Version 2.4
SSL Encrypted
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Important notice

By creating an account or using Richbd App's services, you confirm that you have read and agreed to this Privacy Policy. We respect your data and handle all information strictly in accordance with this Policy.

01Introduction

Richbd App is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how Richbd App collects, uses, stores, and protects your personal information.

This Policy applies to the Richbd App website, mobile app, and all other digital platforms. We commit that your data will be used solely to provide you with the best possible service — and will never be sold or shared with third parties without your consent.

This Privacy Policy has been developed in compliance with international data protection standards and is reviewed on a regular basis.

02What data we collect

Richbd App collects various types of information in the course of providing its services. This information falls into two main categories:

A) Personal information (provided directly by you)
  • Full name, date of birth, and nationality
  • Email address and mobile number
  • Current address and city
  • National ID, passport, or other identity document details (for KYC purposes)
  • Payment method details (mobile banking number or bank account number)
B) Automatically collected information (during platform use)
  • IP address and device type
  • Browser information and operating system
  • Session duration and usage patterns
  • Gaming history and betting records
  • Login time and location data
Type of Information Reason for Collection Legal basis
Name & Identity Account Verification & KYC Legal obligations
Contact Information Support & Notifications Contractual Requirement
Payment Information Transaction Processing Contractual Requirement
Device & IP Security & Fraud Prevention Legitimate Interest
Gaming behavior Service Improvement Legitimate Interest

03Use of Information

Richbd App uses collected data only for specific purposes. We never use your information for anything unnecessary:

  • Creating, managing, and verifying your account
  • Processing deposits, withdrawals, and transactions
  • Assisting with customer support and issue resolution
  • Sending promotional offers and bonus information (subject to your consent)
  • Preventing fraud, money laundering, and other illegal activities
  • Meeting legal and regulatory obligations
  • Improving platform experience and performance

You may unsubscribe from marketing communications at any time. However, important service-related messages will continue to be sent.

04Data Sharing & Disclosure

Richbd App does not sell your data to third parties. However, information may be shared in certain specific circumstances:

  • Payment Processor: Only the minimum information necessary to complete a transaction is shared.
  • Game providers: Information required to launch games.
  • Law enforcement agencies: Under a court order or legal obligation.
  • Fraud Prevention Agency: To detect and prevent fraud.
  • Corporate changes: In the event of an acquisition or merger.

Richbd App never sells or rents your personal data to third parties for advertising purposes.

05Cookies Policy

Richbd App uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your experience.

  • Essential Cookies: Required for login sessions and security.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand how the platform is being used.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

06Information Security Measures

Richbd App uses industry-standard security technologies to protect your data:

  • 256-bit SSL Encryption — on all data transfers
  • Two-Factor Authentication (2FA) Support
  • Regular Security Audits & Penetration Testing
  • Automated alert system for detecting suspicious activity
  • 24/7 physical and digital security at data centers
  • Payment information is secured in accordance with PCI DSS standards

If you notice any suspicious activity on your account, contact support immediately. We will act promptly.

07Data Retention Period

How long Richbd App retains your data depends on the type of information and applicable legal requirements:

  • Transaction records are retained for a minimum of 5 years after account closure (as required by law).
  • KYC information may be retained for up to 7 years after account closure.
  • Gaming logs are generally retained for up to 2 years.
  • Marketing data is deleted within 30 days of unsubscribing.

Beyond legal requirements, Richbd App automatically deletes or anonymizes personal data once the necessary retention period has ended.

08Your privacy rights

As a Richbd App user, you have the following rights over your personal data:

1
Right to Access Information

You have the right to know and view what personal information we hold about you.

2
Right to Rectification

You have the right to request correction of any inaccurate or incomplete information.

3
Right to Erasure

You may request that your information be deleted under certain circumstances.

4
Right to Restrict Processing

You may request that the processing of your information be restricted for specific reasons.

5
Right to Data Portability

You have the right to receive your data in a structured, portable format.

6
Right to object

You may object to marketing communications or the processing of your information.

To exercise any of these rights, contact our support team. We will respond within 30 days.

09Child Protection Policy

Richbd App is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you are aware that a minor is using the richbd app, please notify our support team immediately.

10Policy Updates

Richbd App may update this Privacy Policy from time to time. In the event of any significant changes:

  • You will be notified via email or an in-platform notification.
  • The effective date of any changes will be noted at the top of the page.
  • Continued use of the platform after changes have been made constitutes acceptance of the updated policy.

11Contact

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

Live Chat
24/7 Support Available
Response Time
Typically within 24 hours
Our commitment

How Richbd App Protects your data

The core pillars of our data protection

End-to-end encryption

All your data on Richbd App is protected with 256-bit SSL encryption. No third party can access your information during transfer.

Strict KYC process

The identity verification process on Richbd App exists solely to protect you — it is an effective safeguard against fraud and unauthorized access.

Data Is Never Sold

We never sell your personal data to advertisers or third parties. This is an absolute and non-negotiable principle at Richbd App.

Regular Security Audits

Third-party expert teams regularly audit the richbd app's security systems and identify vulnerabilities.

Your data controls

Richbd App users may request to view, correct, or delete their personal data at any time.

Dedicated Privacy Support

For any privacy-related complaints or questions, you will receive a response within 24 hours.

Safe Gaming

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Your data is secure, your privacy is guaranteed — enjoy gaming on Richbd App with complete peace of mind.

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